{"id":2408,"date":"2021-10-18T11:56:30","date_gmt":"2021-10-18T11:56:30","guid":{"rendered":"http:\/\/fgw.stage.uva.de\/quality-management\/study-guidance\/"},"modified":"2026-05-21T12:54:31","modified_gmt":"2026-05-21T10:54:31","slug":"study-guidance","status":"publish","type":"page","link":"https:\/\/www.fgw-brandenburg.de\/en\/studies-teaching\/study-offerings\/study-guidance\/","title":{"rendered":"Study Guidance and Complaint Management"},"content":{"rendered":"\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The <strong>Study Guidance Office of the Faculty of Health Sciences<\/strong> supports you as a student in all matters relating to your studies\u2014from study planning and exam organization to personal concerns in everyday student life. Our goal is to provide guidance, identify individual paths, and offer solution-oriented support when challenges arise.<\/p>\n\n\n\n<p>In addition, <strong>clear structures<\/strong> are in place for feedback and complaints. The complaint management system ensures that your concerns are taken seriously, handled transparently, and used to further develop studies and teaching. On this page, you will find the relevant contact persons, contact details, and information on the procedure.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#guidance\">Contact Person for Study Guidance<\/a><\/li>\n\n\n\n<li><a href=\"#conflict\">Conflict and Complaint Management<\/a><\/li>\n\n\n\n<li><a href=\"#equal\">FGW Equal Opportunities Officer<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"guidance\">Contact Person for Study Guidance Faculty of Health Sciences<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For Questions about Studying and Teaching<\/h3>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:50%\"><div class=\"about_person\">\n  <div class=\"about_person__img\"><img decoding=\"async\" src=\"https:\/\/www.fgw-brandenburg.de\/wp-content\/uploads\/2024\/05\/Ahlers-e1722339068445.png\" alt=\"Prof. Dr. Olaf Ahlers\" \/><a href=\"https:\/\/www.fgw-brandenburg.de\/en\/person\/prof-dr-olaf-ahlers\/\"><\/a><\/div>\n  <div class=\"about_person-content\">\n    <div class=\"about_person__name\">Prof. Dr. Olaf Ahlers<\/div>\n    <div class=\"about_person__position\">Dean of Studies, Professorship for Health Science Education Research <\/div>\n    <div class=\"about_peersont__address\">\n    <\/div>\n<a href=\"tel:+4933913914803\" class=\"about_person__phone\">phone: +49 3391 3914803<\/a><a href=\"mailto:olaf.ahlers@fgw-brandenburg.de\" class=\"about_person__email\">olaf.ahlers[at]fgw-brandenburg.de<\/a>  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">Location<\/h4>\n\n\n\n<p>Brandenburg Medical School<br>Neuruppin Campus<br>Building O, Room 310<br>Fehrbelliner Stra\u00dfe 38<br>16816 Neuruppin<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For questions about the Public Health, Exercise and Nutrition Masters program (University of Potsdam)<\/h3>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:50%\"><div class=\"about_person\">\n  <div class=\"about_person__img\"><img decoding=\"async\" src=\"https:\/\/www.fgw-brandenburg.de\/wp-content\/uploads\/2021\/08\/person-fallback.jpg\" alt=\"Coordination\" \/><a href=\"https:\/\/www.fgw-brandenburg.de\/en\/person\/studiengangskoordination-pen\/\"><\/a><\/div>\n  <div class=\"about_person-content\">\n    <div class=\"about_person__name\">Coordination<\/div>\n    <div class=\"about_person__position\">for the Master\u2019s Program &quot;Public Health, Exercise and Nutrition&quot;<\/div>\n    <div class=\"about_peersont__address\">\n    <\/div>\n<a href=\"mailto:pen-coordination@fgw-brandenburg.de\" class=\"about_person__email\">pen-coordination[at]fgw-brandenburg.de<\/a>  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">Location<\/h4>\n\n\n\n<p>University of Potsdam, Golm Campus<br>Am M\u00fchlenberg 9<br>Building 62 (H-Lab)<br>14476 Potsdam<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><br><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For questions about the Health Services Research Masters program (Brandenburg Medical School)<\/h3>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:50%\"><div class=\"about_person\">\n  <div class=\"about_person__img\"><img decoding=\"async\" src=\"https:\/\/www.fgw-brandenburg.de\/wp-content\/uploads\/2025\/01\/Hengameh-e1738091946359.jpg\" alt=\"Dr. Hengameh Goodarzi\" \/><a href=\"https:\/\/www.fgw-brandenburg.de\/en\/person\/dr-hengameh-goodarzi\/\"><\/a><\/div>\n  <div class=\"about_person-content\">\n    <div class=\"about_person__name\">Dr. Hengameh Goodarzi<\/div>\n    <div class=\"about_person__position\">Research Associate<\/div>\n    <div class=\"about_peersont__address\">\n    <\/div>\n<a href=\"tel:+4933638514403\" class=\"about_person__phone\">phone:  +49 33638 51 4403<\/a><a href=\"mailto:Hengameh.Goodarzi@mhb-fontane.de\" class=\"about_person__email\">Hengameh.Goodarzi[at]mhb-fontane.de<\/a>  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">Location<\/h4>\n\n\n\n<p>Brandenburg Medical School<br>Polyclinic, Level 0, Room F008<br>Seebad 82\/83<br>15562 R\u00fcdersdorf near Berlin<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><br><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conflict\">Conflict and Complaint Management Faculty of Health Sciences<\/h2>\n\n\n\n<p>Are there certain aspects of your studies that you are dissatisfied with, or do you feel that you have been treated unfairly? Depending on the nature of your complaint, there are various contact persons available at the Faculty of Health Sciences who can provide you with appropriate assistance.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For questions about specific courses<\/h3>\n\n\n\n<p>If you have difficulties with the scope of the course, the design of the course content, or the planning of exam dates for a specific course or module, it is best to discuss this with the course or module coordinator. You can find the list of module coordinators for the individual modules in PULS.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For questions about study or curriculum planning<\/h3>\n\n\n\n<p>If you have any questions about study or curriculum planning, study and examination regulations, the course of study, or the organization of the master&#8217;s program in Public Health, Exercise, and Nutrition, please contact your program coordinator: <a href=\"mailto:pen-coordination@uni-potsdam.de\">pen-coordination[at]uni-potsdam.de<\/a>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">If you have problems with a lecturer or an exam<\/h3>\n\n\n\n<p>The Examination Board is responsible, for example, if a teacher requires an examination that is not provided for in the subject-specific regulations; if a teacher deviates from the provisions of the BAMA-O; or if a course does not correspond to the objectives of the module. The members of the examination boards are elected by the faculty council. An overview of the members can be found under <a href=\"https:\/\/www.fgw-brandenburg.de\/en\/faculty\/structure\/faculty-committees\/\">Faculty Committees<\/a>. Please contact the chairperson first.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">For questions regarding the evaluation or further development of a degree program<\/h3>\n\n\n\n<p>The Study Commission is responsible for evaluating assessments, developing measures, and (further) developing degree programs. As a student, you can contact the Study Commission at any time, especially if you have specific suggestions for improving the degree programs. A list of members can be found under <a href=\"https:\/\/www.fgw-brandenburg.de\/en\/faculty\/structure\/faculty-committees\/\">Faculty Committees<\/a>. Please contact the chairperson first.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">You do not wish to contact the persons named above?<\/h3>\n\n\n\n<p>The Dean of Studies is responsible for organizing and implementing the study program and will treat your concerns confidentially. You can contact the Dean of Studies in the event of serious personal conflicts with teachers or staff, as well as in the event of structural problems in the quality management system. You can reach the Dean of Studies at <a href=\"mailto:olaf.ahlers@fgw-brandenburg.de\">olaf.ahlers[at]fgw-brandenburg.de<\/a>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">In case of complaints and discrimination<\/h3>\n\n\n\n<p>There are also complaints offices at our partner universities. The University of Potsdam has compiled various information and set up contact persons, which you can find on the University of Potsdam <a href=\"https:\/\/www.uni-potsdam.de\/en\/discrimination-free-university\/consulting-and-support\/beschwerdestelle\" target=\"_blank\" rel=\"noreferrer noopener\">Complaints Office website.<\/a><\/p>\n\n\n\n<p>If you are studying health services research at MHB, you can also contact the <a href=\"https:\/\/www.mhb-fontane.de\/de\/beschwerdestelle-nach-agg\" target=\"_blank\" rel=\"noreferrer noopener\">MHB complaints office<\/a>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"equal\">FGW Equal Opportunities Officer<\/h2>\n\n\n\n<p>If you experience unequal treatment or discrimination during your studies, please contact our Equal Opportunities Officer Paula Theobald at <a href=\"mailto:fgw-gba@uni-potsdam.de\">fgw-gba[at]uni-potsdam.de<\/a>.<\/p>\n\n\n\n<p>We have compiled further information on equality at the faculty on our <a href=\"https:\/\/www.fgw-brandenburg.de\/en\/faculty\/structure\/equal-opportunities-officer\/\">overview page on the topic of equality at the FGW<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Study Guidance Office of the Faculty of Health Sciences supports you as a student in all matters relating to your studies\u2014from study planning and exam organization to personal concerns in everyday student life. Our goal is to provide guidance, identify individual paths, and offer solution-oriented support when challenges arise. In addition, clear structures are &#8230;<\/p>\n","protected":false},"author":116,"featured_media":3706,"parent":2404,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2408","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Study Guidance | Faculty of Health Sciences<\/title>\n<meta name=\"description\" content=\"The Study Guidance and Complaint Management Office of the Faculty of Health Sciences supports you in all matters relating to your studies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgw-brandenburg.de\/en\/studies-teaching\/study-offerings\/study-guidance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Study Guidance | Faculty of Health Sciences\" \/>\n<meta property=\"og:description\" content=\"The Study Guidance and Complaint Management Office of the Faculty of Health Sciences supports you in all matters relating to your studies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgw-brandenburg.de\/en\/studies-teaching\/study-offerings\/study-guidance\/\" \/>\n<meta property=\"og:site_name\" content=\"Fakult\u00e4t f\u00fcr Gesundheitswissenschaften\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T10:54:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fgw-brandenburg.de\/wp-content\/uploads\/2021\/09\/Mensa_SFB21_BTU-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1709\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/\",\"url\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/\",\"name\":\"Study Guidance | Faculty of Health Sciences\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Mensa_SFB21_BTU-scaled.jpg\",\"datePublished\":\"2021-10-18T11:56:30+00:00\",\"dateModified\":\"2026-05-21T10:54:31+00:00\",\"description\":\"The Study Guidance and Complaint Management Office of the Faculty of Health Sciences supports you in all matters relating to your studies.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Mensa_SFB21_BTU-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Mensa_SFB21_BTU-scaled.jpg\",\"width\":2560,\"height\":1709,\"caption\":\"Studierende in der Mensa des BTU Campus Senftenberg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.fgw-brandenburg.de\\\/en\\\/studies-teaching\\\/study-offerings\\\/study-guidance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Studies &#038; 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